Job Opening for Experienced as a Service Desk in JK T^echnolsoft at location Noida

About Company:

Founded in 1993, JKT was set up to provide high-end bespoke development services & software licenses in the domestic market, we soon made a name for ourselves servicing Independent Software Vendors & start up companies an formed partnerships with industry leading technology companies. JKT is a global IT services as software Solutions Company providing world class solutions to SMEs, start up dot-comes as well as some of the world’s largest organisations. At JKT, we are driven by a simple yet powerful tenet of providing “TOTAL CUSTOMER SATISFACTION”. Although we can boast a number of Fortune Today, however, we offer a comprehensive range of services & solutions covering the entire software lifecycle, including IT services, enterprise solutions, education & training, & employ over 1000 top-class technical specialists.

 Company Name:                           JK T^echnolsoft

Company Website:                      www.jktech.com

Experience:                                  1 – 2 Years

Job Title:                                        Service Desk

Salary:                                              Not Mentioned

Qualification:                                Any Graduate

Job Location:                                Noida

Walk In Date:                               25 Sep 2015

Walk In Time:                         10:00 AM – 02:00PM

Job Type:                                        Walk IN

Mandatory skills and some other Job Details:

ü Administer and provide User account provisioning.

ü Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

ü Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

ü Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.

ü ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.

ü User account creation for Active Directory, Exchange Mailboxes, Distribution lists etc.

ü Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.

ü MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.

Venue Details:

HCL Technologies,

A8/A9 - Sector 60, Noida.