Job Opening for Freshers as a Technical Support Engineer in VMware at location Bangalore

About Company:

We empower our customers by radically simplifying IT through virtualization software with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community – instigators of innovation as transformers of technology – as we envision an create what’s next in IT. VMware is the leader in virtualization & cloud infrastructure solutions that enable our more than 500,000 enterprise & mid-market customers to thrive in the Cloud Era by simplifying, automating & transforming the way they build, deliver & consume IT. With 13,000+ employees & 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community

Company Name:                           VMware

Company Website:                        www.vmware.com

Experience:                                     Fresher’s

Job Title:                                         Technical Support Engineer

Salary:                                              Not Mentioned

Qualification:                                 Any Graduate

Job Location:                                 Bangalore

Job Type:                                        Apply

Mandatory skills and some other Job Details:

o   Regular follow ups with customers with recommendations, updates and action plans.

o   Escalate issues in a timely manner according to Standard Operating Procedures.

o   Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

o   Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.

o   Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.

o   Focus on an area of technical specialization and attend technical trainings.

o   Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

o    Resolve customer’s issues via the telephone, email or Webex session.

o   Reproducing issues in-house and responding back in a timely manner.

Click Here for More Details & Apply