Company
Name : ProKarma
Softech
Experience
: 0 – 1
Years
Job Title: Customer
Support Executive
Salary
: Not
mentioned
Qualification: BA/BSc/BCom/BCA/MA/MCom/PGDM
Job
Location: Hyderabad
Job Type: Walk-in
Walk-In: 08 Sep
– 10 Sep 2015
Walk-In: 10:00 AM
– 05:00 PM
About
Company:
We offers integrated
technology & Strategic outsourcing solutions to mid & large-sized
organizations. ProKarma is the one of the fastest growing Software Services
& Product Developments Company since 12 years in IT Industry. Our
innovative & costing effective IT services in the include custom solutions;
ERP; testing & validation, security and content solutions.
Mandatory
skills and some other Job Details:
Tier 1 support team will the acknowledge receipt of the
ticket & start the resolution process. Tier 1 support team will the acknowledge receipt of the
ticket & start the resolution process. Tier 2 contact at Client side. Tier2 support personal (Client side) would be responsible
for closing Zen Desk and remedy ticket. Tier 1 would then copy/paste this ticket content by
creating a new ticket in the Zen Desk ticketing tool (Client's tool) and assign
it to Tier2 support group. If Tier 1 can resolve the ticket, then would respond
(English/Spanish/Portuguese) and close the ticket else escalate to Tier 2
contact at Client side.
Venue
Details
Prokarma
Softech Pvt Ltd,
SEZ Unit:
1st Floor, NSL Arena,
Plot No.6,
Server No. 1, Ida Uppal,
Behind Uppal
Cricket Stadium,
Hyderabad.
jobopening for freshers and experienced as Customer Support Executive in ProKarma Softech at location hyderabad
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